Frequently asked questions
What paper weight do your notebooks use?
All our notebooks use 90 to 120 gsm stock. The exact weight is stated on every listing so you can match it to your pen. Our heavier 120 gsm pages take fountain-pen ink without bleeding through.
Do your pens take standard refills?
Every pen we sell takes a standard international refill or a piston converter. We stock replacement refills for every model in the shop.
How long does shipping take?
Orders placed before 2 pm Eastern on a weekday leave our workshop the same afternoon. Most parcels arrive in two to six working days inside the United States. You get a tracking email as soon as the carrier scans it.
Do you ship outside the United States?
Not at the moment. Every Aurex Goods order ships from and to addresses in the United States.
What is your return policy?
Send back any item you have not used, in the condition it arrived, within 30 days of delivery and we refund what you paid for it. Notebooks need to be unwritten in and pens uninked, with their original sleeve or box. See our Returns & Refunds page for the full details.
How is my card information handled?
Your card number is entered directly into our payment provider’s secure, PCI-compliant form. It is encrypted in transit and never touches our servers. We receive only a token and the last four digits for order reference.
Can I cancel or change an order after placing it?
If the order has not shipped, email support@aurexgoods.store with the order number and we will try to catch it. Once it is packed and scanned, we cannot change it, but you can return it under the normal policy.
My tracking number has not updated in days.
Tracking can go quiet while a parcel moves between carrier hubs. If five working days pass with no scan, email us with the order number and we will open a trace with the carrier.
Do you offer wholesale or bulk pricing?
Not at the moment. We sell direct to individual customers at the prices listed on the site.
What does the charge look like on my bank statement?
The charge appears as AUREX GOODS CO or a similar variation, depending on your bank. If you see a charge you do not recognise, please email us at support@aurexgoods.store before disputing it with your bank, so we can look it up for you quickly.