Get in touch
Write to support@aurexgoods.store. A real person answers every message, usually the same working day and always within one, Monday through Friday.
If your question is about an order, the order number from your receipt email saves us a round of back and forth.
Things we can sort out for you
- Where a parcel is, or why tracking has gone quiet
- Sending something back or swapping it for another ruling or colour
- A bent nib, a creased cover or anything that arrived broken
- Paper weights, ink compatibility and which refill fits which pen